Customer Protection

Refund & Cancellation Policy

Last Revised: October 2026 | Domain: iptvprovider-8k.com

1. Our Commitment to Technical Satisfaction

At IPTVProvider8K, we take pride in the stability and engineering quality of our streaming architecture. We want our subscribers to have full confidence when activating a subscription. If you experience technical difficulties, our support desk is dedicated to diagnosing and resolving connection issues on your supported devices.

2. Evaluation Period & Refund Eligibility

You may request a full refund under the following conditions:

  • Initial Evaluation Window: Refund requests must be submitted within seven (7) calendar days of initial subscription activation.
  • Verified Technical Failure: If our engineering team is unable to establish a working connection on your supported device due to a verified server-side outage or protocol defect that cannot be rectified within 24 hours of notification.
  • Non-Delivery of Credentials: If your account credentials were not generated and dispatched within 24 hours of successful payment confirmation.

3. Non-Refundable Circumstances

Refunds cannot be granted under the following scenarios:

  • Requests submitted after the 7-day initial evaluation period has elapsed.
  • Account suspensions resulting from violations of our Terms of Service (such as unauthorized credential sharing, stream restreaming, or exceeding concurrency limits).
  • Local network problems solely attributable to customer internet outages, inadequate home Wi-Fi signal, or ISP hardware failures where the stream functions correctly on external connections.
  • Failure to follow device setup instructions or refusing troubleshooting assistance from our technical desk.

4. Step-by-Step Refund Request Procedure

  1. Visit our Customer Support Desk or email support@streamb4.com and select "Subscription Tiers & Billing" as the topic.
  2. Provide your registered email address, order transaction ID, and a brief description of the technical issue encountered.
  3. Allow our support desk up to 1 business day to verify connection logs or propose a configuration fix.
  4. If the issue cannot be resolved, your refund will be authorized immediately.

5. Reimbursement Processing Times

Once approved, refunds are credited back to the original method of payment within 3 to 5 business days, depending on your banking institution or card issuer's settlement schedule. For refund inquiries, message via WhatsApp +212625218443 or email support@streamb4.com.